FREQUENTLY ASKED QUESTIONS

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GENERAL ENQUIRIES
What is the address and operating hours of our Kadeka Showroom & Customer Care Centre?
Kadeka Showroom is located at 25 Yong Siak Street, Singapore 168653.
Operating Hours:
Mon-Fri: 10am – 6pm
Sat: 10am – 5pm
Closed on Sundays & Public Holidays


Kadeka Customer Care Centre is located at 9 Tagore Lane #...
How do I get to the Kadeka Showroom & Customer Care Centre by Public Transport?
By Bus: You may take Bus 860, 167, 980, 169 and 138 before walking over to 9@Tagore Building at S(787472) By Train: Ang Mo Kio Station (NS16): Take bus 169 / 138 from bus interchange Yio Chu Kang Station (NS15): Take bus 860 from bus interchange...
What are the operating hours for Kadeka Showroom & Customer Care Centre?
Our Showroom and Customer Care Centre operate from Monday to Friday, 8.45am to 5.30pm.
What modes of payment are available at our Showroom & Customer Care Centre?
Our modes of payment include: Cash or QR Pay/Scan or Paynow via UEN#: For transaction of any amount Credit Card (Master & Visa only): For transaction of amount $50 or more Nets: For transaction of amount $20 or more GrabPay & PayNo
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KADEKA ORDERS
Can I purchase Kadeka products at your Showroom?
Yes, you will be able to do so. However, you will not be able to collect your purchase immediately. You may choose to self-collect your purchase on a separate day or have it delivered to you at a charge of $10 (inclusive of GST) per trip for purchases...
Can I purchase additional accessories such as key & shelves for my Kadeka product?
Yes, you may do so. Kindly check for the stock availability & price with our Spare Parts colleagues before purchasing it at our Spare Parts Centre. You may contact us through our hotline @ 62889190 (Press 3 for Spare Parts) or email us @
When will my purchases made direct with Kadeka be delivered?
It will take between 3 to 5 working days for your purchased items to be delivered. 
What are your delivery timings?
Our delivery hours are from Monday to Friday, 9am to 6pm & Saturday, 9am to 1pm.
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KADEKA PRODUCTS
Where can I find the product catalogue?
You may refer to www.kadeka.sg/brochure/Kadeka-Brochure.pdf to download our product catalogue or view them online at www.kadeka.com
What is the difference between single, dual & triple zone wine chillers? I’m interested to purchase a unit.
Single temperature zone: This version is ideal for customers whose wines are mainly all red/white/champagne only. The storage space is undivided & the whole wine chiller is set to the 1 temperature only. Dual temperature zone...
What is the difference between freestanding wine chiller & built-in wine chiller?
Freestanding wine chiller is also called standalone wine chiller. Clearance is required when placing this type of wine chiller in your designated location. For clearance guidelines, please refer to the next question. Built-in wine chiller is designed...
What is the clearance requirement for placing Kadeka Products such as wine chillers under counters / next to other electrical appliances & furniture?
Users need to maintain a minimum of 5cm gap at the back and 2cm at the sides (i.e. Left & Right side) and top section of the Kadeka product.
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SERVICING AND MAINTENANCE
My Kadeka product has been functioning well for several years. However, I need to change the gasket. Is it possible?
My Kadeka product has been functioning well for several years. However, I need to change the gasket. Is it possible?
I’m unable to lock my Kadeka product. Can I request to change the lock?
Yes, you can do so. However, kindly note that for Wine Chiller models KA45WR and KA165T, beverage showcases as well as selected models of chest freezers, the lock can only be replaced via replacing the door assembly. For replacement of lock, kindly contact...
A pool of water is found at the base of my Kadeka product. What should I do?

  • Step 1:
    Power off the set.

  • Step 2:
    Check the area around the set to locate the ...
I have observed a huge amount of ice/frost forming within my chest freezer. What can I do?
  • Step 1:
    Power off the set to defrost machine.

  • Step 2:
    Wash & clean the chest ...
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